FREQUENTLY ASKED QUESTIONS
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What are your business hours ? Business hours are 5:00PM-10:00 PM EST From Monday-Thursday. WE ARE CLOSED ON Weekends & CERTAIN HOLIDAYS. If neither of these times doesn’t work out for you please feel free to shoot us an email.
- Best way to contact us ? The only communication we recommend is through email. This helps us to keep us in track of all dialogue between the client and the designer to prevent any confusion or conflicts. We try to respond to everyone as promptly as we can. Please allow 36-72 hours for a response to your inquiry.
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Is there a way we can do the consultation face to face or another video app besides zoom ? If you’re someone that doesn’t have time to do a video call due a busy schedule. The CEO also offers in person consultations in a coffee shop/ a place that’s accessible to free wifi with a fee $50 USD if your within the (NYC/NJ) area. If YOU live past Westchester County, Nassau County in Long Island , Newark, NJ area. The CEO will NOT commute to your city. The consultation fee MUST be paid 48-72 hours before the day of the consultation. NO EXCEPTIONS !!
- I don’t have a debit and/or credit card, can I pay in cash ? In situations like this we had few clients in the past that have payed in cash meaning the designer will meet up with the client to receive the money. We personally prefer to have clients pay with their debit or credit card ONLY just because we want to keep everything in records especially with the money and also we want the clients to have proof as well.
- Can the consultations be on FaceTime or WhatsApp instead of zoom ? We can’t stress this enough the answer is NO. Us as a company we make sure we do things in a professional matter. If you are someone that’s not familiar with the app, there are instructions on how to use the app and/or also, once you schedule a consultation the link for the call will automatically take you to the app (If its already downloaded)
- Can I see a design before I purchase? We will NOT design/sketch on your project before you hire us for it. Time is money, money is time we do not work for free. You are welcome to take a look at my portfolio, to make sure my style and capabilities are right for your project! If you do have a question based on a specific design feel free to email us or scheduling a call.
- Are the consultations free ? Yes the consultations are free. However, if you DO NOT show up without informing us via email or 24 hours before the consultation you will be charged a fee of $15 an invoice will be directly sent to your email . Understand that Our time is valuable and we consult with other clients as well.
- What are your turn arounds ? With Turn around times vary based on the project and client. Below are typical turnarounds. However, your turn around can be shorter or longer depending on the complexity and size of the project, and our communication. Clients are informed of what to expect based on all information provided to the designer from the client.
- Logo Design – 14 business days (business days do include weekends)
- Web Design – 3-4 weeks
- Branding design: 4-6 weeks
- Projects from the packaging
- What files do I receive ? You will be receiving JPG, PNG and PDF after we showed you the design included.